FAQs
Does Feather & Black offer free delivery?
Feather & Black offer free delivery on all orders going to mainland England, Scotland, Wales, and the Isle of Wight. Feather & Black deliver through Dreams and can make deliveries Monday – Saturday from 7am to 6pm. For larger items such as beds, mattresses and furniture you can choose your preferred delivery slot at checkout if your item is in stock. Bed linen and bedding are delivered within 5 working days.
Does Feather & Black offer an assembly service?
If you buy a bed with your Feather & Black discount code, you can also purchase an assembly service at checkout. The service isn’t free, but it will save you a job and ensure that your bed is assembled correctly and to a high standard. Single bed frames cost £45 to assemble, and any of the larger frames cost £60. Divan bases cost £20 to assemble (single size), or £30 for the larger sizes. Bed frames with ottoman storage cost £45 for a single size frame and £70 for any of the larger sizes. The assembly service can’t be purchased for any furniture items, though most of these items arrive already assembled.
Can you return Feather & Black mattresses?
Feather & Black offer a 100 Night Comfort Guarantee on all mattresses. This includes adjustable, made-to-measure, and ex-display mattresses, but not bed frames, divans or ottoman bases. If after 30 days you feel your mattress isn’t providing you with the level of comfort you hoped for, you can request an exchange, within the 100 day window frame. The mattress must be in perfect condition to be accepted for an exchange, so make sure you’re using a mattress topper in the 100 night trial period. A collection and re-delivery charge of £49 will be applied to each exchange.
Does Feather & Black offer free returns?
Feather & Black are not currently offering free returns. You have 14 working days from receiving your order to request a refund or exchange, but there will be a collection fee of £38 to pay for beds, mattresses, and furniture, and £4.95 for bedding and bed linen. All items must be in their original packaging and free of any defects to be accepted for a return.
Does Feather & Black offer product guarantees?
Yes, Feather & Black offer product guarantees. Beds and furniture products have a 2-year guarantee and mattress guarantees range from 2 to 10 years depending on the brand. The Feather & Black guarantee covers your product against manufacturing defects, and if you make a claim, your item can be repaired, replaced or refunded.
How do I contact Feather and Black?
If you need to get in touch with the Feather and Black customer service team, you can give them a ring on the following number: 01243 380600. The phone lines are open: Monday-Friday, 9am-8pm and Saturday-Sunday, 9am-5pm. Alternatively, you can email them at: customerservice@featherandblack.com.
Does Feather & Black offer a finance service?
For purchases that cost £750 or more, you can borrow over 10 or 20 months 0% APR representative. That’s great news if you want to invest in a new bed, mattress and luxury bedding all at the same time, but you don’t want to pay for it all at once. You can instead pay for your purchase in monthly installments over the course of 10 or 20 months, with a 0% interest rate. There’s no catch! You just need to apply for the finance plan on the Feather & Black website; approvals are subject to financial circumstances and borrowing history.
Is there a Feather & Black NHS discount or student discount?
Feather & Black doesn't offer a student or NHS discount at the moment. However, you can save 10% on your first order when you join the mailing list, and you'll often find discount codes (like 10% or 20% off) here on this page. As well as discount codes, Feather & Black have sales throughout the year, helping you save even more.
Hints and tips
Feather & Black discount codes are the best way to save money on your orders, but there are a few other things you can do to save extra
Newsletter Offers: Sign up for the Feather & Black newsletter for access to special offers and discounts! The newsletters are also packed full of beautiful bedroom inspo and news of any current sales. You’ll also receive 10% off your first order when you subscribe, which can mean a pretty significant saving on larger purchases.
The Clearance: The clearance section on the Feather & Black website is a treasure trove of items that won’t be around much longer. Once they’re gone, they’re gone, and they’re going at heavily discounted prices too. You can buy Feather & Black beds from the outlet and save as much as £600. These products aren’t faulty in any way, the brand is simply making space for new lines and clearing out the products they aren’t restocking. Something worth keeping an eye on.
Sale Section: Whether you've got a bit of a tight budget, or you want to save yourself some extra money, check out the Feather and Black sale section. When you do, you'll be able to explore and shop for high-quality pieces without the luxury price tag. From classy beds with ornate headboards to modern beds with textured rattan headboards, you're sure to find something for you.
Favourites Section: If you're new to Feather and Black, why not check out the handy favourites section? When you do, you'll be able to purchase some of the brand's most-loved bestsellers that you're sure to love as well.
Social Media: Keep up to date with the latest offers and sales by following Feather & Black on Instagram, Twitter, Facebook, and Pinterest. The brand often posts on these pages ahead of sales, which is a handy reminder to go check out the website before the wardrobe you had your eye on sells out.
How to use Feather & Black voucher codes
- Choose the Feather & Black promo code that you want to use, then select it by clicking on the ‘Get Discount’ button. Double-check the T&Cs so you’re aware of which items your code is eligible for
- A pop-out box will appear displaying the code. Copy by clicking the code or by using the ‘Copy’ button
- Click the button to go straight to the Feather & Black website. Enjoy perusing their range of luxury bed products - you may be there for a while!
- Once you’ve added all your items to your basket, head to your basket and paste your voucher code into the box that says ‘Add a Promotion Code’. Then click ‘Apply’
- Enjoy your savings and wait for your Feather & Black goods to arrive!
What to buy from Feather & Black
Deciding what to buy with your Feather & Black discount codes may have you feeling a little overwhelmed; there are so many beautiful products on the website, from plush mattress toppers to luxury bedding sets, to larger furniture items like beds and wardrobes.
For a luxurious but impactful addition to your bedroom, we love the Vintage Rattan Bed. As one of the more pricey products on the website - it retails for £1,299 - it would be a great thing to use your Feather & Black discount code as you could knock a few pennies off the original price. With a beautiful dark wood finish, the characterful headboard and footboard would make a statement in any bedroom and would be especially perfect for boho bedroom ideas.
You can also pair the Vintage Rattan Bed with a lovely matching bedside table. Using the same materials and design, the Vintage Rattan Bedside Chest has the same natural aesthetic as the bed, on a smaller scale. They complement each other perfectly and would put those Feather & Black discount codes to good use.
How do we source promo codes and deals?
We have an Offers team that sources codes and deals from affiliate networks and from researching the web. The codes are tested to see if they work and then added to the retailer pages, alongside sales, multi-buy deals, friend referral discounts and newsletter sign-up deals. The codes and offers are checked regularly to ensure they’re still live and working, and new deals are added multiple times a week, keeping the offer list fresh.
Alongside this, we have a Commercial team that works with the brands to secure exclusive discount codes. An exclusive code is an offer agreed upon by the brand that is the best in the market, it’s normally a limited-time-only offer so it’s worth snapping up when you see it.
We also have a Copywriting team who update the FAQs, Hints & Tips and Buyers Guides sections with additional information on how you can save money at each retailer, alongside answering other queries you may have.
What if my voucher code doesn’t work?
Although we have eyes on the pages checking the codes and offers are working, sometimes they expire early or the details change suddenly. If you do find a code that doesn’t work or an offer has expired, please feel free to get in contact and let us know at vouchers.idealhome@futurenet.com.
How do we make money?
When you click one of our offer links, a unique identifier is added that lets the retailer know that you’ve come from our Ideal Home discount code page. If you then buy something, we get a commission from the purchase. A commission is a small percentage of the money that you’ve spent on your item(s).
